Designing the Presentation of Hyperlinks to Reduce Overload in Online Health Information

Authors

  • Yifan Liu School of Information, University of British Columbia
  • Luanne Sinnamon School of Information, University of British Columbia

DOI:

https://doi.org/10.29173/cais1847

Abstract

This talk will present the results of a completed crowdsourced study with 82 participants. The study was guided by the question: how does the visual saliency of hyperlinks on a health information web page influence perceived information overload, emotional reactions, and task performance? Results indicate that different modes of presenting a high volume of hyperlinks can influence the experience of information overload.

References

De Choudhury, M., Morris, M. R., & White, R. W. (2014). Seeking and sharing health information online: Comparing search engines and social media. Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, 1365–1376. https://doi.org/10.1145/2556288.2557214

Fitzsimmons, G., Weal, M. J., & Drieghe, D. (2019). The impact of hyperlinks on reading text. PLOS ONE, 14(2), e0210900. https://doi.org/10.1371/journal.pone.0210900

Kurtzman, E. T., & Greene, J. (2016). Effective presentation of health care performance information for consumer decision making: A systematic review. Patient Education and Counseling, 99(1), 36–43. https://doi.org/10.1016/j.pec.2015.07.030

Li, Y., Yuan, X., & Che, R. (2021). An investigation of task characteristics and users’ evaluation of interaction design in different online health information systems. Information Processing & Management, 58(3), 102476. https://doi.org/10.1016/j.ipm.2020.102476

Nadkarni, S., & Gupta, R. (2007). A task-based model of perceived website complexity. MIS Quarterly, 31(3), 501–524. https://doi.org/10.2307/25148805

Nguyen, M. H., Smets, E. M. A., Bol, N., Loos, E. F., & Van Weert, J. C. M. (2018). How tailoring the mode of information presentation influences younger and older adults’ satisfaction with health websites. Journal of Health Communication, 23(2), 170–180. https://doi.org/10.1080/10810730.2017.1421729

Pearse, D. (2013). Everything all of the time: A study of hyperlinks and information overload (T). University of Dublin. Retrieved from

https://www.scss.tcd.ie/publications/theses/diss/2013/TCD-SCSS-DISSERTATION2013-062.pdf

Rotondi, A. J., Eack, S. M., Hanusa, B. H., Spring, M. B., & Haas, G. L. (2015). Critical design elements of e-health applications for users with severe mental illness: Singular focus, simple architecture, prominent contents, explicit navigation, and inclusive hyperlinks.

Schizophrenia Bulletin, 41(2), 440–448. https://doi.org/10.1093/schbul/sbt194

Song, S., Zhao, Y. C., Yao, X., Ba, Z., & Zhu, Q. (2021). Serious information in hedonic social applications: Affordances, self-determination and health information adoption in TikTok. Journal of Documentation, 78(4), 890–911. https://doi.org/10.1108/JD-08-2021-0158

Downloads

Published

2024-09-10

How to Cite

Liu, Y., & Sinnamon, L. (2024). Designing the Presentation of Hyperlinks to Reduce Overload in Online Health Information. Proceedings of the Annual Conference of CAIS Actes Du congrès Annuel De l’ACSI. https://doi.org/10.29173/cais1847

Issue

Section

Lightning Talks