Vol. 3 No. 1 (2008)

Published: 2008-03-20

Editorial

Facing My Fears

Lindsay Glynn

1-2
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Research Articles

Developing a Comprehensive Search Strategy for Evidence Based Systematic Reviews

Julia B. DeLuca, Mary M. Mullins, Cynthia M. Lyles, Nicole Crepaz, Linda Kay, Sekhar Thadiparthi

3-32
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Improving Customer Satisfaction: Changes as a Result of Customer Value Discovery

Susan McKnight, Mike Berrington

33-52
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Commentaries

Reality Through Evidence

Lorraine Ann Busby

82-83
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Evidence Summaries

Further Study is Needed to Define and Measure the Use of Reflective Practice in Library and Information Science

Carol Perryman

53-56
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Computer-Assisted Library Instruction and Face-to-Face Library Instruction Prove Equally Effective for Teaching Basic Library Skills in Academic Libraries

Stephanie Walker

57-60
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Post-Secondary Students Prefer IM to Email for Personal and Social Communication

Virginia Wilson

61-64
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Varied Search Protocols Lead to Clinically Relevant Results

Marcy L. Brown

65-67
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Local Purchasing of Journals is Required in Addition to a Nationally Purchased Collection to Meet the Information Needs of NHS Staff

Jennifer Kelson

68-71
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Collaborative Chat Reference Service Effectiveness Varies by Question Type for Public Library Patrons

Stephanie Hall

72-74
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Too Few Articles in the Journal Literature on Instruction in Academic Libraries are Research-Based

Kurt Blythe

75-77
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Clinician-selected Electronic Information Resources do not Guarantee Accuracy in Answering Primary Care Physicians' Information Needs

Martha Ingrid Preddie

78-81
- PDF

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