Identifying Customer Expectations is Key to Evidence Based Service Delivery

Authors

Susan McKnight Nottingham Trent University
Andrew Booth University of Sheffield

DOI:

https://doi.org/10.18438/B89G8D

Keywords:

academic librarianship, customers, survey methodology

Abstract

The authors look at the specific links between Evidence Based Library and Information Practice and the Customer Value Discovery methodology.

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Author Biographies

Susan McKnight, Nottingham Trent University

Director, Libraries & Knowledge Resources

Andrew Booth, University of Sheffield

Reader in Evidence Based Information Practice, School of Health and Related Research (ScHARR)

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Published

2010-03-17

How to Cite

McKnight, S., & Booth, A. (2010). Identifying Customer Expectations is Key to Evidence Based Service Delivery. Evidence Based Library and Information Practice, 5(1), 26–31. https://doi.org/10.18438/B89G8D

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Issue

Vol. 5 No. 1 (2010)

Section

Features

License

The Creative Commons-Attribution-Noncommercial-Share Alike License 4.0 International applies to all works published by Evidence Based Library and Information Practice. Authors will retain copyright of the work.

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